Showing posts with label American Airlines. Show all posts
Showing posts with label American Airlines. Show all posts

Sunday, May 22, 2022

@AmericanAirlines - You Broke a Mother's Heart Last Night

 I can't tell you how excited I have been for the past few weeks as I anticipated Spencer's visit to us in France.

Spencer visited us in 2018 before we moved to the South of France

He has never been here and my hope is that when he walks in the door he feels that same relief, the feeling of coming home, that I do when I visit my parents. 

He scheduled a week off work. That's not easy as an American. We don't get that many weeks. He paid for his own ticket, choosing a slightly more expensive flight so he could limit his airport time. He paid for a checked bag and an aisle seat. 

We planned to pick him up in Barcelona then to drive to Roses, Spain, a beach community on the Mediterranean to spend a night before returning to our home in the south of France. 

We filled out the required forms for him to enter Spain. He got to the airport in Columbus two hours early to check in and he waited for his flight to Philadelphia where he would board his 7:30 flight to Barcelona, arriving there around 9 on Sunday morning. Then he learned the plane from Columbus to Philadelphia was going to be late, then later. Finally, he realized he would miss his connection in Philadelphia. 

He went onto American Airlines chat hoping for help. He stood in line at the American Airlines desk hoping for help. Finally, the agent told him there was a solution. He could catch the Philadelphia flight Saturday evening. Wait in the airport overnight. Take a flight to Boston the next morning at 9 a.m. then wait in the Boston airport for 12 hours before flying to Barcelona and arriving there on Monday around noon. 

That sounded like hell. An extra 27 hours in the airport. 

He called me on FaceTime. I had been lying in bed texting with him as the clock ticked past midnight here. When he called, I scurried from the darkened bedroom to a room with light. His handsome but frustrated face looked at me from the screen. What should he do? 

Spencer and Tucker leaving Paris in 2018

I didn't think anyone deserved 27 extra hours in the airport when they had scheduled a 12-hour flight. He decided to cancel and go home. And that's when my heart broke, realizing I wouldn't be able to hug him, to chat with him as we sat on the beach, to introduce him to all the friends we have made here, to show him amazing castle ruins or take him on bike rides. 

I slept for a few hours then woke up, worried about him, his disappointment, my disappointment. I wondered if he could get a flight from Cincinnati. It has more international flights and is only 90 minutes away. 

I sent him a text, and even though it was the middle of the night for him, he got on chat with American Airlines. No, they told him, he had asked for a reimbursement so now they couldn't help him. 

No take backsies. 

I tried to convince him, via text, to use his charm, but he was pissed by then, and most of us would have been. 

Sunday morning, Earl and I went on a 20-km bike ride hoping it would help relieve some stress, but it only made me sadder.

 The airline should help him get to Barcelona. Why couldn't they arrange a flight for the same price he paid when we booked six weeks earlier? We weren't booking last minute because of our poor planning. It was their last-minute cancellation that caused us to need a last minute flight. 

So many companies could boost their image if they made some sensible choices by helping clients where they can. I'm not asking for a reimbursement of the hotel costs that we paid for rooms in Roses. I  only want my son here for a week, even fewer days now that the original flight was canceled. 

I just want to give him a hug. 

Friday, April 09, 2021

A Miracle Day

Fourteen months. That’s how long it has been since I’ve seen my parents. 
And it has been a harrowing year to live across the ocean, knowing that a pandemic was attacking and killing thousands of people in my parents’ age group.
That’s why it seems like a miracle that today, I got to hug them again. 
Reunited

I know, I know. It isn’t safe to travel now. The odds of getting out of locked-down France, into Spain and onto a flight to Florida seemed low. But my parents have both had their vaccinations and Earl and I have had our first shot, which the doctor said should give us about 85% coverage. It was a risk we needed to take. 
France locked down nearly a week ago. We got our negative Covid test results Thursday morning and our friends Jack and Jules drove us an hour to the train station in Perpignan. 
There we caught a train to Barcelona, which takes about an hour and a half. There were about 5 people in our train car. Spain is more open than France, but people are all wearing masks and staying distant. 
We took a walk from our hotel Thursday evening, finding a Starbucks (the one decadence I miss from the States) and sitting near La Sagrada Familia, the Gaudi designed cathedral that is still unfinished, to drink our coffee. 
No crowds taking pictures this time in Barcelona
We got take out from a Turkish restaurant and carried it back to our hotel room. In Spain, restaurants are allowed to serve people until 5 pm. Then they can offer take out dining from 5-10. Their curfew is at 10, which makes France’s 7 pm curfew seem pitiful. 
We had a breakfast buffet at the hotel. It felt weird to eat inside a restaurant. There was only one other person in the big room. The buffet had hand sanitizer and plastic gloves at both ends to limit the spread of virus. 
Only one other person was eating breakfast
A taxi picked us up at the hotel and we walked into a very empty-feeling airport. There was no one in line in front of us so we quickly checked in. I hadn’t been allowed to check-in online because the first question American Airlines asked was whether we had visited South Africa, Brazil, China, Europe, etc, recently. Since we were flying out of Spain, you can guess the answer to that question. Answering yes meant we couldn’t check in online. 
There were many helpful people at the airport. I always feel guilty saying “no hablo espagnol” and being satisfied with “hola” and “gracias.”
Our plane looks so small from here. 
When we got on the plane, we realized how fortunate we were to find a flight going abroad at all. This flight from Barcelona to Miami had only 29 passengers on a flight that could take more than 200. Thanks, American Airlines for not canceling. 
The flight attendants offered us our choice of seats (not in business or first class, obviously). 
Fellow passengers were few and far between

We had snacks and lunch and little cups of ice cream with a plastic spoon. 
In case you've forgotten what an airplane meal looks like.
Noodles and sauce, salad, cheese, bread and chocolate cake for dessert. 

If only it had a wooden spoon. 

I finished reading a book and watched a French movie about a woman hiking with a donkey, hilarity ensues. 
We landed in Miami because it seemed a better option than hanging out in airports and transferring to another plane. Instead, we reserved a car to drive the three hours to Mom and Dad’s. 
We return the car to a nearby town Saturday morning and then we’ll quarantine at Mom and Dad’s for 10 days. And if all goes well, we should get to see those well-loved sons of ours in Ohio, one of whom we haven’t seen in 14 months either. 
My heart is full at the miracle of it all. 

The Olympic Cauldron

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